Pretty happy with my Monster. I paid extra for the various attachments ( premium leg press, jammers, leg curl, etc). The hardware is well-designed and high quality.
Service wasn’t great. I was promised free attachments that didn’t materialize and when I had an issue, it seemed to take months to resolve. For example, the weight stack has plate holders welded to it on both sides. This didn’t correspond to the photos (to be fair, it was pictured in some) and created a big problem as I have a very tight space and kept bashing my knees on them. After months of chats and emails, I had to fork over a few more hundred to get the right plates that were pictured in the initial photo that was on the website at the time.
All in all a good experience but some room to grow on the customer service. Keep up the good work.